Store Terms

Everything You Need to Know Before Placing an Order.

These Store Terms explain how official MUSE Illustration Awards merchandise is ordered, processed, fulfilled, and delivered.

By placing an order through the Official Winner Store, you acknowledge that you have read, understood, and agreed to these Store Terms.

1. Winner Eligibility

Who May Place an Order?

Official MUSE Illustration Awards merchandise is available exclusively to eligible winners.

Orders should normally be placed using the account associated with the winning entry.

Clients, collaborators, team members, or other authorized representatives connected to the recognized work may also place an order where appropriate.

The MUSE Illustration Awards reserves the right to verify eligibility before processing an order.

2. Available Merchandise

Official Winner Products

Available products may include:

  • MUSE Statuettes
  • Winner Certificates
  • Media Packages
  • Other Official Winner Merchandise

Available merchandise may vary between competition years.

3. Ordering

How Orders Are Processed.

To place an order:

  1. Sign in using your eligible winner account.
  2. Select the winning entry.
  3. Choose the available merchandise.
  4. Review your order.
  5. Complete payment.

Orders are subject to winner verification before fulfilment.

4. Pricing

Product Prices.

Product prices are published through the Official Winner Store.

Prices may change without prior notice.

Applicable taxes, shipping charges, currency conversion fees, or other transaction costs may apply depending on the purchaser's location.

5. Payment

Secure Payment Processing.

Payments are processed through authorized third-party payment providers.

The MUSE Illustration Awards does not store complete payment card information.

Orders are processed only after successful payment authorization.

6. Production

Made for Winners.

Certain products may require:

  • Production
  • Personalization
  • Engraving
  • Printing
  • Quality inspection
  • Packaging

Production times may vary depending on the merchandise ordered.

Estimated processing times may be provided during checkout.

7. Shipping

Delivery Worldwide.

Shipping availability depends on the destination country and applicable courier services.

All shipping charges are calculated during checkout.

Estimated delivery times vary depending on:

  • Destination
  • Courier
  • Customs clearance
  • Production time
  • Local delivery conditions

Delivery estimates are not guaranteed.

8. Customs & Import Charges

International Shipments.

Certain countries may impose:

  • Customs duties
  • Import taxes
  • Brokerage fees
  • Clearance charges

These charges are determined by local authorities.

The MUSE Illustration Awards has no control over these fees.

Recipients are responsible for any applicable customs duties, import taxes, or related charges unless otherwise stated.

Purchasers are encouraged to consult their local customs authority before placing an order.

9. Tracking

Follow Your Shipment.

Where available, shipment tracking information will be provided after dispatch.

Tracking availability depends on the selected courier service and destination.

10. Address Changes

Please Check Your Shipping Details.

Purchasers are responsible for providing accurate shipping information.

Address changes may be possible before an order enters production or shipment.

Once production or shipping has begun, changes cannot be guaranteed.

Additional charges resulting from incorrect shipping information may be the responsibility of the purchaser.

11. Damaged or Lost Orders

If Something Goes Wrong.

If an order arrives damaged or appears to be lost, contact the MUSE Illustration Awards team as soon as possible.

Supporting information may include:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Shipment details
  • Description of the issue

Claims are reviewed individually and remain subject to applicable courier and fulfilment policies.

12. Returns & Replacements

Specialized Products.

Because official winner merchandise may be personalized or produced specifically for an awarded entry, returns and exchanges may be limited.

Replacement requests are reviewed individually.

The competition reserves the right to determine eligibility for replacement, repair, or other appropriate solutions.

13. Order Cancellation

Before Production Begins.

Orders may be cancelled before production begins where possible.

Once production, personalization, or fulfilment has started, cancellation may no longer be possible.

14. Liability

Limitation of Responsibility.

The MUSE Illustration Awards is not responsible for delays resulting from:

  • Customs clearance
  • Courier services
  • Force majeure
  • Incorrect shipping information
  • Import restrictions
  • Events beyond reasonable control

15. Store Policy Updates

Continuous Improvement.

These Store Terms may be updated periodically.

Updated versions become effective upon publication unless otherwise stated.

16. Contact Order Support

Need Assistance?

Questions regarding:

  • Orders
  • Shipping
  • Tracking
  • Payments
  • Winner verification
  • Merchandise
  • Fulfilment

may be directed to the MUSE Illustration Awards team.

Contact Order Support

Celebrate Your Achievement With Confidence.

Every item in the Official Winner Store has been created to commemorate excellence in illustration.

Review these Store Terms before placing your order, and celebrate your achievement with confidence.

Your Vision. Your Voice. Your MUSE.

VISIT WINNER STORE CONTACT ORDER SUPPORT